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Guarantee and Return Policy*.
Return Tracked Shipping is arranged and paid by Customer. Returns will be evaluated and restocking fees applied based on the condition of the returned unit as follows:
Like-New (0% Restocking Fee)
• No visible scratches, dents, or wear on the unit or accessories
• All accessories, cables, and manuals included
• Original packaging intact
• Example: “Looks and functions as new, can be resold immediately”
Moderate Use (10-15% Restocking Fee)
• Light cosmetic signs of wear (small scuffs, minor scratches)
• All essential components included, but packaging may be damaged
• Example: “Gently used but still fully functional, requiring minor refurbishing”
Heavily Used or Damaged (Higher Fee or Denial)
• Significant scratches, dents, or functional issues
• Missing essential components (power supply, key parts)
• Example: “Cannot be resold without repairs or new parts”
* Applies to PEMF Systems only. Accessories may only be returned in case of a manufacturer’s defect. Please ensure to contact us for an RMA# in advance of returning any item so we can process the return for you: (866) 455 7688 or info@DrPawluk.com