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Hours: Mon- Fri 9:00AM – 5:30PM EST    |   Phone: +1 (866) 455-7688

Service

For Customer Service, Sales, and General Information including help determining which product may be best for you please contact info@drpawluk.com.

For Warranty and Repair issues for a product you own please contact info@drpawluk.com.

For Media Inquiries including interview requests contact info@drpawluk.com.

For Customer Service and Sales in the UK, please contact NewMed.

 

Phone Consultations

Our PEMF doctors conduct phone consultations. By appointment only.

Please click below to schedule your consultation.

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Terms & Condition

Guarantee and Return Policy.
Return Tracked Shipping is arranged and paid by Customer. Returns will be evaluated and restocking fees applied based on the condition of the returned unit as follows:

Like-New (0% Restocking Fee)
• No visible scratches, dents, or wear on the unit
• All accessories, cables, and manuals included
• Original packaging intact
• Example: “Looks and functions as new, can be resold immediately”

Moderate Use (10-15% Restocking Fee)
• Light cosmetic signs of wear (small scuffs, minor scratches)
• All essential components included, but packaging may be damaged
• Example: “Gently used but still fully functional, requiring minor refurbishing”

Heavily Used or Damaged (Higher Fee or Denial)
• Significant scratches, dents, or functional issues
• Missing essential components (power supply, key parts)
• Example: “Cannot be resold without repairs or new parts”