30-Day Satisfaction Guarantee & Return Policy

Effective Date: October 01, 2025

Our Commitment to You

At DrPawluk.com, we want you to feel confident investing in your health. That’s why every PEMF system comes with our 30-Day Satisfaction Guarantee.

We encourage you to thoroughly research and consult with our team before purchasing to ensure you select the right device for your needs. However, if after genuine use you determine the device isn’t right for you, we make returns straightforward and fair.

30-Day Satisfaction Guarantee

Timeframe

You have 30 calendar days from the date of delivery to request a return for any non-defective device.

Eligibility Requirements

To qualify for our satisfaction guarantee, the device must:

• Be returned within 30 days of delivery date
• Include ALL original components (control unit, coils, mats, cables, manuals, accessories)
• Be in working condition
• Have been used according to manufacturer guidelines
• Include original or comparable protective packaging
• Have a valid Return Merchandise Authorization (RMA) number

Understanding Return Costs

Important: This is a satisfaction guarantee, not a free trial or rental program. Returns involve real costs for inspection, testing, refurbishment, and resale preparation. We’ve structured our policy to be fair to both parties while protecting against abuse.

What You Pay When Returning a Device

When you return a device for reasons other than defect or shipping error, you are responsible for:

1. Return Shipping Costs

• You must ship the device back using tracked, insured shipping
• Insurance must equal the full device value
• Recommended carriers: FedEx or UPS (signature required)
• Estimated costs: $25-$300 depending on system size

2. Original Outbound Shipping (Non-Refundable)

• The shipping cost we charged to deliver the device to you
• Industry standard practice (non-refundable)
• Typically $50-$200 depending on system size

3. Restocking Fee (Condition-Based)

The restocking fee covers device inspection, testing, cleaning, repackaging, and preparation for resale. The fee tier is determined by our quality control team upon receiving and inspecting your return.

Restocking Fee Structure:

Minimum Restocking Fees by Price:

• Devices $0-$1,000: $50 minimum
• Devices $1,001-$3,000: $100 minimum
• Devices $3,001-$7,000: $300 minimum
• Devices $7,001+: $500 minimum

4. Payment Processing Fees (Non-Refundable)

Credit card processing fees (~3% of purchase price) paid to payment processors cannot be recovered and will be deducted from your refund.

Sample Return Cost Calculation

Example: HUGO Intense ($6,999) – Moderate Use Return

*Return shipping paid directly by customer to carrier

Total cost to customer for returning device: $1,609.82 (23% of purchase)

This structure encourages thoughtful purchasing decisions and ensures customers who keep their devices aren’t subsidizing returns.

What’s Covered at NO Cost to You

Defective Devices or Shipping Errors

If your device arrives damaged, defective, or we made an error, you pay nothing:

• We provide prepaid return shipping label
• We pay both ways (outbound + return)
• No restocking fees
• Full refund or free replacement
• Expedited processing

Qualifies as defect/error:

• Device doesn’t power on or function as designed
• Manufacturing defect confirmed by our team
• Damaged during shipping (report within 48 hours)
• Wrong device or model shipped
• Missing components that should have been included

Non-Returnable Items

The following items cannot be returned after opening due to hygiene, safety, or practical reasons:

• Accessories (coils, pads, mats, applicators) – once opened
• Digital products (e-books, online courses, downloadable content)
• Custom-configured devices (special orders made to specification)
• Devices past the 30-day return window
• Devices damaged by misuse, neglect, or unauthorized modification
• Items without RMA number or tracking information

How to Return a Device

1Contact Us (Within 30 Days)

Reach out to our customer service team:

• Email: info@drpawluk.com
• Phone: (866) 455-7688 (Mon-Fri, 9AM-5:30PM EST)

Please provide:

• Order number
• Device model and serial number
• Reason for return
• Brief description of device condition
• Photos of device and all included items

2Required Pre-Return Consultation

Before we issue an RMA number, our team will:

• Discuss your experience and concerns
• Provide troubleshooting assistance (many issues are easily resolved!)
• Ensure the device is being used correctly
• Confirm all return requirements are met
• Explain expected restocking fee based on your description

Why we require this: Studies show 30% of returns are due to user error or unrealistic expectations. A quick consultation often resolves issues and saves you return costs.

3Receive RMA Number

If return proceeds after consultation, we’ll provide:

• Return Merchandise Authorization (RMA) number
• Detailed packing instructions
• Shipping recommendations
• Expected refund amount estimate
• Return shipping address

Important: Returns without RMA numbers will be refused.

4Pack the Device

• Use original packaging when possible (or comparable protection)
• Include ALL accessories, cables, manuals, and components
• Wrap device securely to prevent shipping damage
• Write RMA number clearly on outside of box
• Include packing slip with RMA number inside

Damage during return shipping: You are responsible for adequately packaging the device. Damage that occurs during return shipping may increase restocking fees or result in refund denial.

5Ship the Device

Required shipping method:

• Tracked shipping (FedEx, UPS, or other reliable carrier)
• Insurance equal to full device value
• Signature required upon delivery
• Ship within 5 business days of receiving RMA

• Do NOT use: USPS for devices over $1,000 (limited insurance and tracking issues)

You pay return shipping directly to the carrier. Get a receipt and tracking number.

6Inspection & Refund

Timeline:

• We inspect device within 2-3 business days of receipt
• Refund processed within 7-10 business days of approval
• Refunds issued to original payment method

Final restocking fee determined upon inspection. Photos you provide are reference only. Our quality control team makes final condition assessment.

If the device condition is significantly worse than described, we will:

1. Contact you with photos and updated assessment
2. Provide updated refund amount
3. Offer option to have device returned to you (you pay shipping)

Restocking Fee Disputes

If you disagree with the restocking fee assessment:

1. You may appeal within 5 business days of notification
2. Provide detailed explanation and supporting evidence
3. Our team will review and respond within 3 business days
4. Final decisions rest with DrPawluk.com management

Special Circumstances

Extended Returns for Healthcare Providers

Medical professionals ordering devices for their practice may qualify for extended 45-day evaluation periods. Contact our professional sales team for details.

Exchanges

If you wish to exchange for a different model:

• Standard return policy applies to original device
• New device ships once we receive return
• Price difference charged or refunded accordingly
• Contact us to arrange exchanges (may reduce some fees)

Financing Returns

Important: If you financed your purchase through Affirm, Klarna, or other third-party financing:

• Return policies may differ based on financing terms
• You may still owe financing fees or interest
• Contact your financing provider regarding payment obligations
• Refunds go to financing company, not directly to you

Review your financing agreement for specific return provisions.

Tips to Avoid Return Costs

Before You Buy

1. Book a Free Consultation – Our team can help match you to the right device
2. Read Reviews – See what others say about specific devices
3. Review Product Videos – Understand how the device works
4. Check Size & Portability – Ensure it fits your lifestyle
5. Understand Intensity Levels – Different conditions need different intensities
6. Set Realistic Expectations – PEMF therapy typically requires 2-4 weeks of consistent use

After You Buy

1. Follow Instructions – Use device exactly as recommended
2. Be Consistent – Daily use for 2-3 weeks before assessing results
3. Reach Out Early – Contact us with questions, don’t wait until day 29
4. Document Your Experience – Track usage and results
5. Keep Everything – Save all packaging and accessories until certain you’ll keep device

Warranty vs. Returns

Don’t confuse returns with warranty coverage:

• 30-Day Satisfaction Guarantee = Change of mind returns (fees apply)
• Manufacturer Warranty = Defects after 30 days (typically 1-3 years, no fees)

All devices include manufacturer warranty coverage for defects. See individual product pages for warranty terms.

State-Specific Rights

Some states provide additional consumer protections beyond this policy. This policy does not supersede any state or federal consumer protection laws. Contact us if you have questions about your state’s specific regulations.

Questions?

Our customer service team is here to help:

Email: info@drpawluk.com

Phone: (866) 455-7688

Hours: Monday-Friday, 9:00 AM – 5:30 PM EST

Policy Updates

We reserve the right to update this return policy at any time. Changes apply to purchases made after the effective date. The policy in effect at the time of your purchase governs your return.

Last Updated: October 01, 2025

This policy applies to purchases made directly from DrPawluk.com. Purchases from authorized retailers may have different return policies. Check with your retailer for details.